31 May 2022 POSTED BY DIYA Robotics

Artificial Intelligence and ChatBots

Build Chatbots with the power of AI

Bots are software applications that handle online chat conversations via text or text-to-speech instead of direct contact with a human agent. Bots are computer programs that automate conversations and can interact with customers via messaging platforms. Chatbots enable businesses to assist their customers by automating conversations and interacting with them. There is no direct contact with humans, so using a chatbot is better than having a live human agent. Chatbot systems typically require continuous tuning and testing to do a convincing imitation of a human conversation partner, which is why many in production are still unable to converse appropriately, and none can pass the Turing test. A conversational program was first referred to as a ChatterBot in 1994 by Michael Mauldin (the developer of the first Verbot).

Customer service, request routing, or data gathering can all be accomplished with chatbots in dialog systems. Most website chatbots are accessed online via website popups or through virtual assistants. Some utilize extensive word-classification processes, natural-language processors, and sophisticated artificial intelligence, while others simply scan general keywords and generate responses based on common phrases available in a library or database. In addition, they can be categorized into uses such as commerce (e-commerce through chatting), education, entertainment, finance, health, news, and productivity.

Chatbots can be used for an assortment of purposes, the two major purposes are documented below. Let's take a closer glimpse at them.

1. Messaging Apps

2. Health Care

Messaging Apps

Chatbots are often accessible through messaging apps or through text messages. These systems are used for B2C customer service, sales, and marketing. Developers were able to place chatbots on Facebook Messenger starting in 2016. By September 2017, there were 100,000 Messenger bots, up from 30,000 in the first six months.

As part of the testing, both KLM and Aeroméxico publicized their participation; both airlines had formerly issued customer support through Facebook Messenger.

Health Care

An increasing number of healthcare chatbots are appearing on the market. A study from the United States indicated that physicians believed chatbots would be most useful in scheduling doctor appointments, finding health clinics, or giving information about medication. The World Health Organization (WHO) and WhatsApp have joined forces to develop a chatbot service that answers users' COVID-19 questions. As part of the Indian government's initiative, MyGov Corona Helpdesk was launched in 2020 that provided information about the Coronavirus (COVID-19) pandemic through Whatsapp. As a result of the analysis, 67% of respondents said they would use a health chatbot within 12 months, despite 6% having heard of them and 3% having used them in the past. According to the majority of participants, health chatbots would likely be used for general health information (78%), booking medical appointments (78%), and finding local health services (80%).

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